Terms & Conditions
Terms & Conditions – Maya & Rae
Operator:
This website is operated by Maya & Rae. Throughout the site, the terms “we”, “us” and “our” refer to Maya & Rae.
Maya & Rae offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, vendors, customers and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store are also subject to the Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Article 1 – Definitions
Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes relating to trade, business, craft or profession and enters into a distance contract with the trader.
Day: calendar day.
Long-term transaction: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time.
Durable medium: any means that enables the consumer or the trader to store information addressed to them personally in a way that allows future reference for a period adequate for the purpose, and which allows unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s option to terminate the distance contract within the cooling-off period.
Trader: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of a system organized by the trader for distance sales of products and/or services, whereby up to and including the conclusion of the contract exclusive use is made of one or more means of distance communication.
Means of distance communication: a method that can be used for concluding a contract without the consumer and trader being simultaneously present in the same place.
Terms & Conditions: these Terms of Service of the trader.
Article 2 – Applicability
These Terms apply to every offer from the trader and to every distance contract concluded between the trader and the consumer, including any orders.
Before the distance contract is concluded, the text of these Terms will be made available to the consumer. If this is not reasonably possible, prior to conclusion it will be indicated where the Terms can be inspected and that they will be sent free of charge upon request.
If the contract is concluded electronically, the text of these Terms may be supplied electronically in such a way that the consumer can store them on a durable medium.
Where specific product or service conditions also apply, these Terms apply in addition; in the event of conflict, the consumer may rely on the provision most favorable to them.
If any provision of these Terms is wholly or partially void or voided, the remainder remains in force and the parties will replace the invalid provision with a valid one that most closely reflects the intent.
Situations not covered by these Terms and ambiguities regarding interpretation shall be assessed in the spirit of these Terms.
Article 3 – The offer
If an offer has a limited duration or is made subject to conditions, this will be expressly stated.
The offer is non-binding; we may change or adjust the offer. The offer contains a complete and accurate description of the products and/or services offered, sufficient to enable a proper assessment by the consumer.
If images are used, they are a truthful representation. Obvious mistakes or errors do not bind the trader.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution. Displayed colors may differ slightly from actual product colors.
Each offer clearly states the consumer’s rights and obligations upon acceptance, including:
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the price (excluding any customs clearance fees and import VAT if applicable);
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any shipping costs;
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the manner in which the contract will be concluded and which actions are required;
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whether the right of withdrawal applies;
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the method of payment, delivery and performance;
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the period for accepting the offer or the period during which the price is guaranteed;
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whether the contract will be archived and, if so, how it can be consulted by the consumer;
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how the consumer can check and correct data before concluding the contract;
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the languages in which the contract can be concluded;
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codes of conduct to which the trader has subscribed;
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the minimum duration of a distance contract in case of a long-term transaction.
Article 4 – The contract
The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer accepts electronically, the trader will promptly confirm receipt of acceptance. Until receipt is confirmed, the consumer may dissolve the contract.
If the contract is concluded electronically, Maya & Rae will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment.
The trader may—within legal limits—obtain information about the consumer’s ability to meet payment obligations and other facts relevant to responsibly concluding a distance contract.
Article 5 – Right of withdrawal
When purchasing products, the consumer has the right to withdraw from the contract within 14 days without giving any reason.
The cooling-off period starts on the day after the consumer or a third party indicated by the consumer (other than the carrier) receives the product.
During this period the consumer shall handle the product and packaging with care and only use it to the extent necessary to determine its characteristics and functioning.
If the right of withdrawal is exercised, the product must be returned in the original condition and packaging, following the return instructions provided by Maya & Rae.
Article 6 – Costs in case of withdrawal
If the consumer exercises the right of withdrawal, the return shipping costs are borne by the consumer.
If the consumer has paid any amount, Maya & Rae will refund this amount as soon as possible and no later than 14 days after withdrawal, provided the product has been received back or conclusive proof of return has been supplied.
Article 7 – Exclusion of the right of withdrawal
Maya & Rae may exclude the right of withdrawal for products/services only if clearly stated in the offer or prior to conclusion, including:
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products made to the consumer’s specifications or clearly personal in nature;
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products which by their nature cannot be returned;
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hygienic products where the seal has been broken;
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services relating to leisure, transport, or accommodation performed on specific dates.
Article 8 – Price
During the validity period stated in the offer, prices will not be increased except for VAT changes or market fluctuations beyond our control.
All prices are subject to printing or typographical errors, which do not bind Maya & Rae.
Article 9 – Conformity and warranty
Maya & Rae warrants that all products comply with the contract, specifications stated in the offer, and reasonable requirements of reliability and usability.
Defects or incorrectly delivered products must be reported within 14 days after delivery.
The warranty is void if the product is used carelessly or not according to instructions.
Article 10 – Delivery and execution
We exercise the utmost care in processing and delivering orders.
Accepted orders are executed as soon as possible and no later than 30 days, unless otherwise agreed.
If delivery is delayed or impossible, the consumer will be informed within 30 days and may cancel the order free of charge.
Article 11 – Long-term transactions: duration, termination and renewal
The consumer may terminate an indefinite or fixed-term contract for recurring deliveries at any time with due notice.
Contracts may not be tacitly renewed for fixed terms beyond legal limits.
Article 12 – Payment
Unless otherwise agreed, all payments must be made within 7 working days after purchase.
The consumer must promptly report inaccuracies in payment data.
Article 13 – Complaints procedure
Complaints about the execution of the contract must be submitted to Maya & Rae within 7 days after discovering defects.
Complaints will be answered within 14 days.
If a complaint cannot be resolved by mutual agreement, a dispute arises subject to the dispute resolution provisions.
Article 14 – Disputes
These Terms and any contracts between Maya & Rae and the consumer are governed exclusively by South african law, even if the consumer resides abroad.
Article 15 – Contact information
Questions about these Terms can be sent to:
📧 support@by-mayas.com